Shipping & Returns Policy

Shipping Policy

Shipping options are available for U.S. and international.   

Delivery times may vary depending on your location, with the average delivery time of 2-6 days in the U.S. and Canada.  All orders are shipped from our location in Texas.

Trading cards and sticker orders placed before 12:30pm CST are usually shipped the same day. Orders placed after 12:30pm CST are usually shipped the next day. Orders placed after 12:30pm CST on Friday are shipped the following Monday.

Panini Instant includes free shipping in U.S., paid shipping internationally, and will ship within 8-10 business days.

Panini Eternal includes free shipping in U.S., paid shipping internationally, and will ship within 15-20 business days.

Autographed memorabilia orders will process within 48 hours from the business day they are received.  Autographed items currently ship via FedEx to the following locations: United States, Puerto Rico, U.S. Virgin Islands and Canada.  For international orders outside these locations please call the customer support number at 817-662-5205 for assistance.

All orders will be shipped as complete orders. If an item is unavailable at the time of shipping the entire order will be held until all items are available for shipping.

Sales tax will be applied to all orders shipped to Texas. 

Domestic Shipping
The following shipping options are available for all U.S. destinations.  Autographed items currently ship via FedEx only.

USPS
Priority Mail

Federal Express
Home Delivery

Express Saver

2-Day

Priority Overnight

Standard Overnight

Free Shipping
Available for memorabilia, trading cards and sticker orders $50 or more within the USA.

International Shipping
The following shipping options are available for international destinations.

USPS

Priority Mail International - PLEASE NOTE: Tracking is not available for this service. Delivery time varies based on destination and customs. Panini is not responsible for delayed or lost packages due to using this service.

Federal Express
International Economy

International Priority

International First

International orders may be subject to additional Customs Fees. Please check with your country's customs policies before placing an order. The recipient of the package will be held fully responsible for all additional customs fees that may be incurred.  Any brokerage, duties or taxes charged back to Panini due to non-payment or refusal will be charged to the payment method used by the customer.  Please note international orders may have a slightly longer processing time than domestic orders. We are unable to deliver to P.O boxes, APO or FPO addresses. If you need additional assistance, please contact customer service by calling 817-662-5205 or emailing onlinesales@paniniamerica.net

Returns & Replacements
For trading cards and sticker items we have a no return policy in place.  All sales are final.  All claims for lost, damage or error in shipment must be made through Customer Service by email at onlinesales@paniniamerica.net.

For Authentic memorabilia we have a 100% satisfaction guarantee.  If for any reason you need to return an item contact Customer Service at 817-662-5205or by email at onlinesales@paniniamerica.net.  A customer service representative will provide an authorization number to note on the return package. This number must be clearly marked upon return receipt to ensure timely processing. We will not accept any packages without this return authorization number.  Please note that all returns and exchanges must be in new, unused condition with the original packaging, documentation, and certification attached.  All returns must be received within 14 days of original receipt.  Due to the value of most products we suggest that all returns be shipped back with insurance and tracking to ensure proper delivery.

Panini America is not responsible for lost, delayed, damaged or mishandled shipments.

Order Tracking
Your order tracking options are based on whether you have an online shopping account (registered customers) at Store.Paniniamerica.net or if you choose to shop Store.Paniniamerica.net anonymously (unregistered customers). Once your order has been shipped, we will send you an e-mail which includes a link to track the order.

Registered Customers may track all orders at Store.Paniniamerica.net. Just follow these steps:

1. Click My Account at the top of any page.

2. Enter your Store.Paniniamerica.net Log In name (your e-mail address) and the password you entered when you created your Store.Paniniamerica.net account.

Order status tracking is not available for Guest Checkout.

Updating Account Information
You can update all account information in the My Account section of the website. 

Privacy & Security
You are a valued customer at Store.Paniniamerica.net. Please take a moment to read our Privacy Policy which explains what type of information is collected through this website, how that information is used, to whom it is disclosed and how it is safeguarded. This Policy applies only with respect to information collected through this website as well as to other Panini websites (such as microsites or mobile sites) that expressly link to this Policy.

Payment, Pricing & Promotions
While Panini strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Panini reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, Panini shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Panini will issue a credit to your credit card. We apologize for any inconvenience this may cause you.

Merchandise and promotional offers available online at Store.Paniniamerica.net may vary from those offered in other stores. Prices and availability are subject to change without notice. “Sale” prices and percentage savings offered by Panini are discounts from Panini “Regular” or “Original” prices. The “Regular” or “Original” price of an item is the former or future offered price for the item or a comparable item by Panini or another retailer. Actual sales may not have been made at the “Regular” or “Original” prices, and intermediate markdowns may have been taken. “Original” prices may not have been in effect during the past 90 days or in all trade areas. Merchandise on this website could be offered at the same or lower “Sale” prices during future promotional events beginning on or after the last day of this advertised event.